Cancellation policy:
Please, note that there will be no charge if you cancel your reservation by e-mail within at least 1 week before date of requested service. If is not done in these terms, our company reserves the right to debit the "no show fee" on your credit card which is the total amount of requested services.

Once you fill out our reservation form and insert your credit card information, you are legally bound to a contract with us.

Payment option:
You can either pay cash in Euros after your services or you can prepay via credit card, VISA or Mastercard for all of your services, in this case let us know at least 10 days before your service and we can proceed with the credit card payment. Please note we do NOT accept credit card payments on the day of your services and require cash payment in Euros only.
Note: For transaction fees there will be a extra charge on the total rate.

FACTS AND QUESTIONS:

BOOKING OUR SERVICES:
As per company policy, you may book our service online through our Reservation form only.

RATES and CANCELLATION POLICY:
Our rates are not determined by the number of individuals in your group, except for our Daily Walking Tours. Instead, the cost of our driver guides and excursions is based on the specific vehicle service provided. The fee for a private tour guide is dependent on the size of your family or group. It’s important to note that we only require your credit card number to secure your reservation.

PAYMENT.
Please note that payments for our services are due at the end of the service, as per the quoted rates. We only accept cash payments in Euro currency. If you prefer, you may prepay in US$ for your services by Credit Card (Visa or Mastercard) 10 days prior to the service, with an additional 5% transaction fee. However, please note that prepayments are only accepted for car day tours, shore excursions, day trips, or long-distance transfers. We do not accept prepayment for airport or port transfers, boat tours, and lecture guides.

Please make sure to cancel your reservation no less than seven days before the booked service to avoid any cancellation charges. If you fail to cancel within this time frame, we reserve the right to charge a “no-show fee” and debit payment accordingly.

ENTRANCE FEE to the HISTORICAL SITES:
Please note that the entrance fees to historical sites are not included in our fees. We strongly recommend that all our clients purchase tickets to the Vatican and Colosseum in advance by clicking on the appropriate links in your confirmation email. However, please be aware that the Vatican does not allow pre-reserved entrance tickets on the last Sunday of every month as entry is free, so you may have to wait in line. The Colosseum offers free admission on the first Sunday of the month, so we do not recommend that you visit these sites on these days.

LOCATING our DRIVER or TOUR GUIDE:
Upon arrival at your destination, our team of experienced guide drivers and tour guides will readily greet you at the designated location with a personalized sign that bears your family or party’s name.

If you are arriving via cruise ship, we will be waiting for you at the dock. If your arrival is at the airport, we will be stationed directly outside of the baggage claim area. When the pick-up location is at a hotel, our team will wait for you in the lobby. To help locate us, please inform the hotel concierge of your expected arrival, and they will be happy to assist you.

We highly recommend our private guides for the Vatican City in Rome and the Pompeii sites. Our certified guides are well-versed in the history, culture, and significance of these sites, and are ready to provide a personalized and informative experience that you will never forget.

DRIVER-GUIDE /LECTURE TOUR GUIDE:
We take great pride in the knowledge and expertise of our drivers, who have earned the title of “guide drivers”. However, we would like to inform you that our drivers are not permitted to accompany you during your visit to the historical sites, except in case of an emergency. We are pleased to offer private lecture tour guides to accompany you at your request, providing a more personalized experience of the historical sites. We understand the significance of your visit and want to ensure that you have the best possible experience. Therefore, we emphasize the importance of adhering to our policies and utilizing our lecture tour guides, who are equipped with the expertise and knowledge to enhance your visit.

DRIVERS FOR TRANSFER FROM/TO PORT AND AIRPORT
Fluent English-speaking drivers are not guaranteed for airport and port transfers, as they are reserved for day tours, excursions and long way transfers.

WILL WE BE CHARGED IF OUR SHIP DOES NOT DOCK?
Absolutely not. Our services will automatically be rescheduled for when your ship arrives at the port (depending on availability).

REQUEST for a SPECIFIC DRIVER:
Although it is our utmost pleasure to accommodate your request for a particular driver, we regret to inform you that we cannot always guarantee the fulfillment of your request. While we strive to fulfill every client’s request, unforeseen circumstances may arise, which may result in the assignment of a different driver. We apologize for any inconvenience this may cause and assure you that we will make every effort to ensure that your transportation needs are met to the best of our ability.

TIPPING:
We would like to kindly remind our customers that tipping is not included in our service fees. While it is not mandatory, it is greatly appreciated by our staff who strive to provide the best possible service. Please note that any gratuity given directly to our staff is entirely voluntary and at the discretion of the customer. We thank you for your patronage and look forward to providing you with exceptional service.










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Before booking, please read our important notes and information about our services

  • • The rate is including an English speaking driver with a luxury vehicle that would be able to explain all the sites to you but cannot accompany you in the historical or walk around with you. Upon request at an additional fee we can arrange a private guide for you during the day or part of the day.
  • • We do highly recommend a private guide if you visiting the Vatican (Vatican museums, Sistine chapel and St peter's basilica), please ask for the rate which changes depending on the size of the group.
  • • Rate does not include lunch, gratuities nor entrance fees
  • • We need your credit card to hold the bookings but your card will not be charged, All rates are payable in cash (Euros only) at the end of each service. Traveler’s checks are also accepted. We do not accept credit cards. Please note we do NOT accept credit card payments on the day of your services and require cash payment in Euros only.
  • • Cancellation Policy: There will be no charge if you cancel your reservation by e-mail within at least 1 week before date of requested service. If is not done in these terms, our company reserves the right to debit the “no show fee” on your credit card which is the total amount of requested services. Once you fill out our reservation form and insert your credit card information, you are legally bound to a contract with us.

Before booking, please read our important notes and information about our services

  • • As with all museums, particular galleries of the Vatican museums can sometimes be closed without prior notice. In the case of a gallery being closed, your guide will take you to another section of the museums instead. If St. Peter's Basilica is being prepared for a mass or a special private event, the exit to and basilica itself can be closed without prior notification.
  • • While the Vatican Museums are equipped with elevators for wheelchair access, they are not conveniently located on the tour route and only give access to specific sections of the Museums. Please advise us if you have walking disabilities or if you are in a wheelchair. We can then work out a suitable alternative.
  • • Rate does not include lunch, gratuities nor entrance fees.
  • • We need your credit card to hold the bookings but your card will not be charged, All rates are payable in cash (Euros only) at the end of each service. Traveler’s checks are also accepted. We do not accept credit cards. Please note we do NOT accept credit card payments on the day of your services and require cash payment in Euros only.
  • • Cancellation Policy: There will be no charge if you cancel your reservation by e-mail within at least 1 week before date of requested service. If is not done in these terms, our company reserves the right to debit the “no show fee” on your credit card which is the total amount of requested services. Once you fill out our reservation form and insert your credit card information, you are legally bound to a contract with us.

Before booking, please read our important notes and information about our services

  • • The rate is including an English speaking driver with a luxury vehicle that would be able to explain all the sites to you but cannot accompany you in the historical or walk around with you. Upon request at an additional fee we can arrange a private guide for you during the day or part of the day.
  • • We do highly recommend a private guide for Tivoli for the day.
  • • Rate does not include lunch, gratuities nor entrance fees.
  • • We need your credit card to hold the bookings but your card will not be charged, All rates are payable in cash (Euros only) at the end of each service. Traveler’s checks are also accepted. We do not accept credit cards. Please note we do NOT accept credit card payments on the day of your services and require cash payment in Euros only.
  • • Cancellation Policy: There will be no charge if you cancel your reservation by e-mail within at least 1 week before date of requested service. If is not done in these terms, our company reserves the right to debit the “no show fee” on your credit card which is the total amount of requested services. Once you fill out our reservation form and insert your credit card information, you are legally bound to a contract with us.

Before booking, please read our important notes and information about our services

  • • The rate is including an English speaking driver with a luxury vehicle that would be able to explain all the sites to you but cannot accompany you in the historical or walk around with you. Upon request at an additional fee we can arrange a private guide for you during the day or part of the day.
  • • Rate does not include lunch, gratuities nor entrance fees.
  • • We need your credit card to hold the bookings but your card will not be charged, All rates are payable in cash (Euros only) at the end of each service. Traveler’s checks are also accepted. We do not accept credit cards. Please note we do NOT accept credit card payments on the day of your services and require cash payment in Euros only.
  • • Cancellation Policy: There will be no charge if you cancel your reservation by e-mail within at least 1 week before date of requested service. If is not done in these terms, our company reserves the right to debit the “no show fee” on your credit card which is the total amount of requested services. Once you fill out our reservation form and insert your credit card information, you are legally bound to a contract with us.

Before booking, please read our important notes and information about our services

  • • The rate is including an English speaking driver with a luxury vehicle that would be able to explain all the sites to you but cannot accompany you in the historical or walk around with you. Upon request at an additional fee we can arrange a private guide for you during the day or part of the day.
  • • We do highly recommend a private guide if you visiting Pompeii OR Herculaneum please ask for the rate which changes depending on the size of the group.
  • • Pompeii may close part of the site to all visitors without warning. Tour of Pompeii is about 2 hours, involves a fair amount of uphill climbing, as well as walking on stone and ash. Please wear comfortable shoes and sensible clothes
  • • Rate does not include lunch, gratuities nor entrance fees.
  • • We need your credit card to hold the bookings but your card will not be charged, All rates are payable in cash (Euros only) at the end of each service. Traveler’s checks are also accepted. We do not accept credit cards. Please note we do NOT accept credit card payments on the day of your services and require cash payment in Euros only.
  • • Cancellation Policy: There will be no charge if you cancel your reservation by e-mail within at least 1 week before date of requested service. If is not done in these terms, our company reserves the right to debit the “no show fee” on your credit card which is the total amount of requested services. Once you fill out our reservation form and insert your credit card information, you are legally bound to a contract with us.

Before booking, please read our important notes and information about our services

  • • The rate is including an English speaking driver with a luxury vehicle that would be able to explain all the sites to you but cannot accompany you in the historical or walk around with you. Upon request at an additional fee we can arrange a private guide for you during the day or part of the day.
  • • We do highly recommend a private guide if you visiting Pompeii OR Herculaneum please ask for the rate which changes depending on the size of the group.
  • • Rate does not include lunch, gratuities nor entrance fees.
  • • Pompeii may close part of the site to all visitors without warning. Tour of Pompeii is about 2 hours, involves a fair amount of uphill climbing, as well as walking on stone and ash. Please wear comfortable shoes and sensible clothes.
  • • In case of bad weather or strong winds, Mount Vesuvius can be close to the public without prior notification. In case of closure, you agree to substitute this site with another site.
  • • We need your credit card to hold the bookings but your card will not be charged, All rates are payable in cash (Euros only) at the end of each service. Traveler’s checks are also accepted. We do not accept credit cards. Please note we do NOT accept credit card payments on the day of your services and require cash payment in Euros only.
  • • Cancellation Policy: There will be no charge if you cancel your reservation by e-mail within at least 1 week before date of requested service. If is not done in these terms, our company reserves the right to debit the “no show fee” on your credit card which is the total amount of requested services. Once you fill out our reservation form and insert your credit card information, you are legally bound to a contract with us.

Before booking, please read our important notes and information about our services

  • • The rate is including an English speaking driver with a luxury vehicle that would be able to explain all the sites to you but cannot accompany you in the historical or walk around with you. Upon request at an additional fee we can arrange a private guide for you during the day or part of the day.
  • • Rate does not include lunch, gratuities nor entrance fees.
  • • We need your credit card to hold the bookings but your card will not be charged, All rates are payable in cash (Euros only) at the end of each service. Traveler’s checks are also accepted. We do not accept credit cards. Please note we do NOT accept credit card payments on the day of your services and require cash payment in Euros only.
  • • Cancellation Policy: There will be no charge if you cancel your reservation by e-mail within at least 1 week before date of requested service. If is not done in these terms, our company reserves the right to debit the “no show fee” on your credit card which is the total amount of requested services. Once you fill out our reservation form and insert your credit card information, you are legally bound to a contract with us.

Before booking, please read our important notes and information about our services

  • • The rate is including an English speaking driver with a luxury vehicle that would be able to explain all the sites to you but cannot accompany you in the historical or walk around with you. Upon request at an additional fee we can arrange a private guide for you during the day or part of the day.
  • • Rate does not include lunch, gratuities nor entrance fees
  • • We need your credit card to hold the bookings but your card will not be charged, All rates are payable in cash (Euros only) at the end of each service. Traveler’s checks are also accepted. We do not accept credit cards. Please note we do NOT accept credit card payments on the day of your services and require cash payment in Euros only.
  • • Cancellation Policy: There will be no charge if you cancel your reservation by e-mail within at least 1 week before date of requested service. If is not done in these terms, our company reserves the right to debit the “no show fee” on your credit card which is the total amount of requested services. Once you fill out our reservation form and insert your credit card information, you are legally bound to a contract with us.

Before booking, please read our important notes and information about our services

  • • The rate is including an English speaking guide to enter and explain all the sites to you. Note that no transportation is included for the walking tours. Upon request we can add the vehicle as well at an additional cost and time.
  • • Rate does not include lunch, gratuities nor entrance fees.
  • • We need your credit card to hold the bookings but your card will not be charged, All rates are payable in cash (Euros only) at the end of each service. Traveler’s checks are also accepted. We do not accept credit cards. Please note we do NOT accept credit card payments on the day of your services and require cash payment in Euros only.
  • • Cancellation Policy: There will be no charge if you cancel your reservation by e-mail within at least 1 week before date of requested service. If is not done in these terms, our company reserves the right to debit the “no show fee” on your credit card which is the total amount of requested services. Once you fill out our reservation form and insert your credit card information, you are legally bound to a contract with us.

Before booking, please read our important notes and information about our services

  • • The rate is including a driver with a luxury vehicle to pick you up from the port to center of Rome, where you will continue on with your guide a walking tour of the city. At the end of the tour in the afternoon your driver will meet you again to take you back to the port.
  • • Rate does not include lunch, gratuities nor entrance fees.
  • • We need your credit card to hold the bookings but your card will not be charged, All rates are payable in cash (Euros only) at the end of each service. Traveler’s checks are also accepted. We do not accept credit cards. Please note we do NOT accept credit card payments on the day of your services and require cash payment in Euros only.
  • • Cancellation Policy: There will be no charge if you cancel your reservation by e-mail within at least 1 week before date of requested service. If is not done in these terms, our company reserves the right to debit the “no show fee” on your credit card which is the total amount of requested services. Once you fill out our reservation form and insert your credit card information, you are legally bound to a contract with us.

Before booking, please read our important notes and information about our services

  • • The rate is including a driver that speaks moderate English with a luxury vehicle to pick you up from the port and back to the port in the after.
  • • Rate does not include lunch, gratuities nor entrance fees.
  • • We need your credit card to hold the bookings but your card will not be charged, All rates are payable in cash (Euros only) at the end of each service. Traveler’s checks are also accepted. We do not accept credit cards. Please note we do NOT accept credit card payments on the day of your services and require cash payment in Euros only.
  • • Cancellation Policy: There will be no charge if you cancel your reservation by e-mail within at least 1 week before date of requested service. If is not done in these terms, our company reserves the right to debit the “no show fee” on your credit card which is the total amount of requested services. Once you fill out our reservation form and insert your credit card information, you are legally bound to a contract with us.

Before booking, please read our important notes and information about our services

  • • The rate is including an English speaking driver with a luxury vehicle that would be able to explain all the sites to you but cannot accompany you in the historical or walk around with you.
  • • Rate does not include meals nor gratuities.
  • • We need your credit card to hold the bookings but your card will not be charged, All rates are payable in cash (Euros only) at the end of each service. Traveler’s checks are also accepted. We do not accept credit cards. Please note we do NOT accept credit card payments on the day of your services and require cash payment in Euros only.
  • • Cancellation Policy: There will be no charge if you cancel your reservation by e-mail within at least 1 week before date of requested service. If is not done in these terms, our company reserves the right to debit the “no show fee” on your credit card which is the total amount of requested services. Once you fill out our reservation form and insert your credit card information, you are legally bound to a contract with us.

DRIVER-GUIDE /TOUR ESCORT /TOUR GUIDE:

Although we are proud that our drivers have been given the title “guide drivers” for their wealth of information, they are not allowed to accompany you into the historical sites, with the exception of an emergency.
It is our pleasure to provide private tour guides for individual or all historical sites upond request.
Tour escorts cannot accompany you into the historical sites, except in case of emergency. The Tour Escort Service should be requested ahead of time.
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We care about your health! Taking our tours is your best option if you wish to stay extra safe.
Our vehicles are sanitized daily and before picking up any passengers. We make sure our drivers wear masks at all times, and they undertake periodic testing for Covid-19 every two weeks.
Our services are your best option if you want to tour Italy with your loved ones, in a private and safe way.
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