Terms and Conditions - Rome In Limo

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By accessing or using our website and/or completing a reservation, you acknowledge that you have read, understood, and agree to be bound by the following Terms and Conditions.

1. CONTRACT
A booking becomes legally binding only once confirmed in writing by the Company via email. Upon confirmation, a contract is formed between the Company and the Client. The Company reserves the right to amend prices prior to confirmation. These Terms and Conditions constitute the entire agreement between the parties and supersede any prior communications. Services provided are limited to those specified in the booking confirmation.

2. PAYMENT & CREDIT CARD POLICY
A valid credit card is required to secure all bookings. The credit card will not be charged in advance, unless prepayment is selected. If the card expires before the service date, updated details must be provided.
Prepayment may be made up to 14 days prior to the service date via Zelle or credit card. A processing fee applies to credit card payments.
Unless prepaid, payment is due in cash at the end of each service.

3. CANCELLATION POLICY
All cancellations must be submitted in writing by email and acknowledged by the Company. The date of receipt determines applicability.
Cancellations made at least 10 days prior to the service date:
No cancellation fee will apply.
Cancellations made fewer than 10 days prior to the service date or no-show:
A fee equal to 100% of the total service cost may be charged to the credit card on file.
Promotional & Discounted Bookings:
If a booking was prepaid during a promotional offer or discounted rate, no refund will be issued under any circumstances, regardless of the reason for cancellation. In such cases, the Client will receive a lifetime credit voucher, redeemable for future services, subject to availability.
By completing the reservation and providing credit card details, the Client agrees that this constitutes a legally binding agreement.

Cancellation for Tours and Services: The cancellation fees are expressed hereafter as a percentage of the total tour price.

i) Cancellation 10 days or more before the services: 0% of cost of services booked. In case of prepayment LIFETIME CREDIT VOUCHER to the client.

ii) Cancellation less than 10 days before the services 100% of cost of services booked will be charged by the company.

4. COMPLAINTS
Any complaints must be reported to the Company as soon as reasonably possible to allow for resolution prior to public disclosure.

5. PRIVACY POLICY
Personal information provided by the Client, including details of other participants, will be processed with reasonable care and in accordance with applicable data protection laws.

6. TICKETS, ATTRACTIONS & THIRD-PARTY TICKET PROVIDERS
Please note that we are a transportation and tour company and do not provide ticketing services for museums, archaeological sites, churches, or attractions. While we may provide recommendations for independent ticket suppliers as a courtesy to our clients, any ticket purchase is a separate transaction between the client and the ticket provider.

We are not responsible for:
– The actions, omissions, delays, errors, cancellations, or policies of any third-party ticket provider.
– Failure of a third-party ticket provider to deliver tickets, vouchers, confirmations, refunds, or customer support.
– Incorrect information provided by a third-party ticket provider.
– Changes to ticket prices, availability, entry requirements, reservation procedures, opening hours, or attraction policies.
– Refused entry due to incorrect, incomplete, or invalid tickets purchased through third parties.

Clients are solely responsible for verifying that they have received all required tickets, vouchers, QR codes, reservation confirmations, passes, apps, or supporting documentation before their travel date.

We strongly recommend purchasing tickets only through the official websites of the attractions whenever possible. If official tickets are unavailable, clients may use independent ticket providers at their own discretion and risk.

For the avoidance of doubt, any recommendation of a ticket provider by us does not constitute a guarantee of service, delivery, availability, or refund eligibility. The contract for ticket purchases exists exclusively between the client and the ticket provider.

We strongly discourage purchasing tickets through unofficial resellers, marketplaces, or third-party platforms that may change reservation times, dates, inclusions, or cancellation terms without notice. Clients should carefully verify that they are using the official website of the attraction, as many websites use names and branding that closely resemble official attraction websites.

Examples include attractions such as the Vatican Museums, Colosseum, Pompeii, Accademia Gallery, Uffizi Gallery, and other major Italian sites, where numerous unofficial websites may appear similar to the official ticketing portals.

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Before booking, please read our important notes and information about our services

• The rate is including an English speaking driver with a luxury vehicle that would be able to explain all the sites to you but cannot accompany you in the historical or walk around with you. Upon request at an additional fee we can arrange a private guide for you during the day or part of the day.
• We do highly recommend a private guide if you visiting the Vatican (Vatican museums, Sistine chapel and St peter's basilica), please ask for the rate which changes depending on the size of the group.
• Rate does not include lunch, gratuities nor entrance fees
• We need your credit card to hold the bookings but your card will not be charged, All rates are payable in cash (Euros only) at the end of each service. Traveler’s checks are also accepted. We do not accept credit cards. Please note we do NOT accept credit card payments on the day of your services and require cash payment in Euros only.
• Cancellation Policy: There will be no charge if you cancel your reservation by e-mail within at least 1 week before date of requested service. If is not done in these terms, our company reserves the right to debit the “no show fee” on your credit card which is the total amount of requested services. Once you fill out our reservation form and insert your credit card information, you are legally bound to a contract with us.

Before booking, please read our important notes and information about our services

• As with all museums, particular galleries of the Vatican museums can sometimes be closed without prior notice. In the case of a gallery being closed, your guide will take you to another section of the museums instead. If St. Peter's Basilica is being prepared for a mass or a special private event, the exit to and basilica itself can be closed without prior notification.
• While the Vatican Museums are equipped with elevators for wheelchair access, they are not conveniently located on the tour route and only give access to specific sections of the Museums. Please advise us if you have walking disabilities or if you are in a wheelchair. We can then work out a suitable alternative.
• Rate does not include lunch, gratuities nor entrance fees.
• We need your credit card to hold the bookings but your card will not be charged, All rates are payable in cash (Euros only) at the end of each service. Traveler’s checks are also accepted. We do not accept credit cards. Please note we do NOT accept credit card payments on the day of your services and require cash payment in Euros only.
• Cancellation Policy: There will be no charge if you cancel your reservation by e-mail within at least 1 week before date of requested service. If is not done in these terms, our company reserves the right to debit the “no show fee” on your credit card which is the total amount of requested services. Once you fill out our reservation form and insert your credit card information, you are legally bound to a contract with us.

Before booking, please read our important notes and information about our services

• The rate is including an English speaking driver with a luxury vehicle that would be able to explain all the sites to you but cannot accompany you in the historical or walk around with you. Upon request at an additional fee we can arrange a private guide for you during the day or part of the day.
• We do highly recommend a private guide for Tivoli for the day.
• Rate does not include lunch, gratuities nor entrance fees.
• We need your credit card to hold the bookings but your card will not be charged, All rates are payable in cash (Euros only) at the end of each service. Traveler’s checks are also accepted. We do not accept credit cards. Please note we do NOT accept credit card payments on the day of your services and require cash payment in Euros only.
• Cancellation Policy: There will be no charge if you cancel your reservation by e-mail within at least 1 week before date of requested service. If is not done in these terms, our company reserves the right to debit the “no show fee” on your credit card which is the total amount of requested services. Once you fill out our reservation form and insert your credit card information, you are legally bound to a contract with us.

Before booking, please read our important notes and information about our services

• The rate is including an English speaking driver with a luxury vehicle that would be able to explain all the sites to you but cannot accompany you in the historical or walk around with you. Upon request at an additional fee we can arrange a private guide for you during the day or part of the day.
• Rate does not include lunch, gratuities nor entrance fees.
• We need your credit card to hold the bookings but your card will not be charged, All rates are payable in cash (Euros only) at the end of each service. Traveler’s checks are also accepted. We do not accept credit cards. Please note we do NOT accept credit card payments on the day of your services and require cash payment in Euros only.
• Cancellation Policy: There will be no charge if you cancel your reservation by e-mail within at least 1 week before date of requested service. If is not done in these terms, our company reserves the right to debit the “no show fee” on your credit card which is the total amount of requested services. Once you fill out our reservation form and insert your credit card information, you are legally bound to a contract with us.

Before booking, please read our important notes and information about our services

• The rate is including an English speaking driver with a luxury vehicle that would be able to explain all the sites to you but cannot accompany you in the historical or walk around with you. Upon request at an additional fee we can arrange a private guide for you during the day or part of the day.
• We do highly recommend a private guide if you visiting Pompeii OR Herculaneum please ask for the rate which changes depending on the size of the group.
• Pompeii may close part of the site to all visitors without warning. Tour of Pompeii is about 2 hours, involves a fair amount of uphill climbing, as well as walking on stone and ash. Please wear comfortable shoes and sensible clothes
• Rate does not include lunch, gratuities nor entrance fees.
• We need your credit card to hold the bookings but your card will not be charged, All rates are payable in cash (Euros only) at the end of each service. Traveler’s checks are also accepted. We do not accept credit cards. Please note we do NOT accept credit card payments on the day of your services and require cash payment in Euros only.
• Cancellation Policy: There will be no charge if you cancel your reservation by e-mail within at least 1 week before date of requested service. If is not done in these terms, our company reserves the right to debit the “no show fee” on your credit card which is the total amount of requested services. Once you fill out our reservation form and insert your credit card information, you are legally bound to a contract with us.

Before booking, please read our important notes and information about our services

• The rate is including an English speaking driver with a luxury vehicle that would be able to explain all the sites to you but cannot accompany you in the historical or walk around with you. Upon request at an additional fee we can arrange a private guide for you during the day or part of the day.
• We do highly recommend a private guide if you visiting Pompeii OR Herculaneum please ask for the rate which changes depending on the size of the group.
• Rate does not include lunch, gratuities nor entrance fees.
• Pompeii may close part of the site to all visitors without warning. Tour of Pompeii is about 2 hours, involves a fair amount of uphill climbing, as well as walking on stone and ash. Please wear comfortable shoes and sensible clothes.
• In case of bad weather or strong winds, Mount Vesuvius can be close to the public without prior notification. In case of closure, you agree to substitute this site with another site.
• We need your credit card to hold the bookings but your card will not be charged, All rates are payable in cash (Euros only) at the end of each service. Traveler’s checks are also accepted. We do not accept credit cards. Please note we do NOT accept credit card payments on the day of your services and require cash payment in Euros only.
• Cancellation Policy: There will be no charge if you cancel your reservation by e-mail within at least 1 week before date of requested service. If is not done in these terms, our company reserves the right to debit the “no show fee” on your credit card which is the total amount of requested services. Once you fill out our reservation form and insert your credit card information, you are legally bound to a contract with us.

Before booking, please read our important notes and information about our services

• The rate is including an English speaking driver with a luxury vehicle that would be able to explain all the sites to you but cannot accompany you in the historical or walk around with you. Upon request at an additional fee we can arrange a private guide for you during the day or part of the day.
• Rate does not include lunch, gratuities nor entrance fees.
• We need your credit card to hold the bookings but your card will not be charged, All rates are payable in cash (Euros only) at the end of each service. Traveler’s checks are also accepted. We do not accept credit cards. Please note we do NOT accept credit card payments on the day of your services and require cash payment in Euros only.
• Cancellation Policy: There will be no charge if you cancel your reservation by e-mail within at least 1 week before date of requested service. If is not done in these terms, our company reserves the right to debit the “no show fee” on your credit card which is the total amount of requested services. Once you fill out our reservation form and insert your credit card information, you are legally bound to a contract with us.

Before booking, please read our important notes and information about our services

• The rate is including an English speaking driver with a luxury vehicle that would be able to explain all the sites to you but cannot accompany you in the historical or walk around with you. Upon request at an additional fee we can arrange a private guide for you during the day or part of the day.
• Rate does not include lunch, gratuities nor entrance fees
• We need your credit card to hold the bookings but your card will not be charged, All rates are payable in cash (Euros only) at the end of each service. Traveler’s checks are also accepted. We do not accept credit cards. Please note we do NOT accept credit card payments on the day of your services and require cash payment in Euros only.
• Cancellation Policy: There will be no charge if you cancel your reservation by e-mail within at least 1 week before date of requested service. If is not done in these terms, our company reserves the right to debit the “no show fee” on your credit card which is the total amount of requested services. Once you fill out our reservation form and insert your credit card information, you are legally bound to a contract with us.

Before booking, please read our important notes and information about our services

• The rate is including an English speaking guide to enter and explain all the sites to you. Note that no transportation is included for the walking tours. Upon request we can add the vehicle as well at an additional cost and time.
• Rate does not include lunch, gratuities nor entrance fees.
• We need your credit card to hold the bookings but your card will not be charged, All rates are payable in cash (Euros only) at the end of each service. Traveler’s checks are also accepted. We do not accept credit cards. Please note we do NOT accept credit card payments on the day of your services and require cash payment in Euros only.
• Cancellation Policy: There will be no charge if you cancel your reservation by e-mail within at least 1 week before date of requested service. If is not done in these terms, our company reserves the right to debit the “no show fee” on your credit card which is the total amount of requested services. Once you fill out our reservation form and insert your credit card information, you are legally bound to a contract with us.

Before booking, please read our important notes and information about our services

• The rate is including a driver with a luxury vehicle to pick you up from the port to center of Rome, where you will continue on with your guide a walking tour of the city. At the end of the tour in the afternoon your driver will meet you again to take you back to the port.
• Rate does not include lunch, gratuities nor entrance fees.
• We need your credit card to hold the bookings but your card will not be charged, All rates are payable in cash (Euros only) at the end of each service. Traveler’s checks are also accepted. We do not accept credit cards. Please note we do NOT accept credit card payments on the day of your services and require cash payment in Euros only.
• Cancellation Policy: There will be no charge if you cancel your reservation by e-mail within at least 1 week before date of requested service. If is not done in these terms, our company reserves the right to debit the “no show fee” on your credit card which is the total amount of requested services. Once you fill out our reservation form and insert your credit card information, you are legally bound to a contract with us.

Before booking, please read our important notes and information about our services

• The rate is including a driver that speaks moderate English with a luxury vehicle to pick you up from the port and back to the port in the after.
• Rate does not include lunch, gratuities nor entrance fees.
• We need your credit card to hold the bookings but your card will not be charged, All rates are payable in cash (Euros only) at the end of each service. Traveler’s checks are also accepted. We do not accept credit cards. Please note we do NOT accept credit card payments on the day of your services and require cash payment in Euros only.
• Cancellation Policy: There will be no charge if you cancel your reservation by e-mail within at least 1 week before date of requested service. If is not done in these terms, our company reserves the right to debit the “no show fee” on your credit card which is the total amount of requested services. Once you fill out our reservation form and insert your credit card information, you are legally bound to a contract with us.

Before booking, please read our important notes and information about our services

• The rate is including an English speaking driver with a luxury vehicle that would be able to explain all the sites to you but cannot accompany you in the historical or walk around with you.
• Rate does not include meals nor gratuities.
• We need your credit card to hold the bookings but your card will not be charged, All rates are payable in cash (Euros only) at the end of each service. Traveler’s checks are also accepted. We do not accept credit cards. Please note we do NOT accept credit card payments on the day of your services and require cash payment in Euros only.
• Cancellation Policy: There will be no charge if you cancel your reservation by e-mail within at least 1 week before date of requested service. If is not done in these terms, our company reserves the right to debit the “no show fee” on your credit card which is the total amount of requested services. Once you fill out our reservation form and insert your credit card information, you are legally bound to a contract with us.

DRIVER-GUIDE /TOUR ESCORT /TOUR GUIDE:

Although we are proud that our drivers have been given the title “guide drivers” for their wealth of information, they are not allowed to accompany you into the historical sites, with the exception of an emergency.
It is our pleasure to provide private tour guides for individual or all historical sites upond request.
Tour escorts cannot accompany you into the historical sites, except in case of emergency. The Tour Escort Service should be requested ahead of time.

Rome Tours

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Naples & surroundings

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Rome Tours

Florence Tours

Naples & surroundings

Extra Services

Shore Excursions

Packages

Before booking, please read our important notes and information about our services

Before booking, please read our important notes and information about our services

Before booking, please read our important notes and information about our services

Before booking, please read our important notes and information about our services

Before booking, please read our important notes and information about our services

Before booking, please read our important notes and information about our services

Before booking, please read our important notes and information about our services

Before booking, please read our important notes and information about our services

Before booking, please read our important notes and information about our services

Before booking, please read our important notes and information about our services

Before booking, please read our important notes and information about our services

Before booking, please read our important notes and information about our services

DRIVER-GUIDE /TOUR ESCORT /TOUR GUIDE: