By accessing or using our website and/or completing a reservation, you acknowledge that you have read, understood, and agree to be bound by the following Terms and Conditions.
1. CONTRACT
A booking becomes legally binding only once confirmed in writing by the Company via email. Upon confirmation, a contract is formed between the Company and the Client. The Company reserves the right to amend prices prior to confirmation. These Terms and Conditions constitute the entire agreement between the parties and supersede any prior communications. Services provided are limited to those specified in the booking confirmation.
2. PAYMENT & CREDIT CARD POLICY
A valid credit card is required to secure all bookings. The credit card will not be charged in advance, unless prepayment is selected. If the card expires before the service date, updated details must be provided.
Prepayment may be made up to 14 days prior to the service date via Zelle or credit card. A processing fee applies to credit card payments.
Unless prepaid, payment is due in cash at the end of each service.
3. CANCELLATION POLICY
All cancellations must be submitted in writing by email and acknowledged by the Company. The date of receipt determines applicability.
Cancellations made at least 10 days prior to the service date:
No cancellation fee will apply.
Cancellations made fewer than 10 days prior to the service date or no-show:
A fee equal to 100% of the total service cost may be charged to the credit card on file.
Promotional & Discounted Bookings:
If a booking was prepaid during a promotional offer or discounted rate, no refund will be issued under any circumstances, regardless of the reason for cancellation. In such cases, the Client will receive a lifetime credit voucher, redeemable for future services, subject to availability.
By completing the reservation and providing credit card details, the Client agrees that this constitutes a legally binding agreement.
Cancellation for Tours and Services: The cancellation fees are expressed hereafter as a percentage of the total tour price.
i) Cancellation 10 days or more before the services: 0% of cost of services booked. In case of prepayment LIFETIME CREDIT VOUCHER to the client.
ii) Cancellation less than 10 days before the services 100% of cost of services booked will be charged by the company.
4. COMPLAINTS
Any complaints must be reported to the Company as soon as reasonably possible to allow for resolution prior to public disclosure.
5. PRIVACY POLICY
Personal information provided by the Client, including details of other participants, will be processed with reasonable care and in accordance with applicable data protection laws.

